Guangzhou Healong Sportwear Co., Ltd.
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HEALONG’S FAQ

1、

QAre you a manufacturer or trading company?
A: We are both of them. Healong is a collection of digital printing, design, production and sales sport uniform with large-scale industry and trade integration Company. You can watch our company introduction from www.healong.com

2、

Q: What are your main products?
A: Sportswear and sport accessories. Such as Basketball uniform, Soccer uniform, Rugby uniform, Netball uniform, Volleyball uniform, Badminton uniform, Ice Hockey uniform, Running uniform, Cycling uniform, Polo, T-shirt, Tracksuit, Hoodie, Scarf, Caps, Socks, Towel, etc.

3、

Q: What’s your main artwork/technique?
A: Our main artwork is Sublimation Printing. We own the whole complete sublimation equipments. We also accept Silk Screen Printing, Heat Transfer Printing, Applique and Embroidery.

4.

Q: What’s your MOQ?
A: For sublimation order, MOQ is 10 pieces
     For cut and sewn order, MOQ is 100 pieces

5.

Q: Is the mock up design free or charge?
A: Free

6.

Q: What’s your lead time (delivery time)?
A: Sublimation printing sample: 7 days
     Bulk order 10-150 pieces: 10 days
     151-300 pieces: 14 days
     301-600 pieces: 18 days
     601-1000 pieces: 21 days
7.

Q: How do you deal with rush order (within 8 days)?
A: We accept rush order, 20-50% rush fee needs to be added for worker’s overwork.
8.

Q: Which payment terms can you accept?
A: We normally accept T/T (bank transfer), Western Union.
     50% deposit prior to production, balance to be paid before shipping.
    PS: If your order is one of the following types, you need to pay the full payment before production: 
    Sample order/ order’s total amount less than $1000usd.

9.

Q: What is your shipping way?
A: For small orders, we use door to door express, such as DHL, UPS, FedEx, EMS & TNT;
For large quantity orders, we can ship by Sea or by Air, and your forwarder is acceptable.
10.

Q: What’s your order process?
A: Step1: Confirm the order details (design/art-work, material, quantity, size etc)
     Step 2: Pay the deposit

     Step 3: Start production
     Step 4: Finish production and quality checking
     Step 5: Arrange the balance
     Step 6: Ship out goods and provide tracking number
     Step 7: Receive the goods
     Step 8: Give feedback (in order to improve our production and service)

11.

Q: How to choose the correct colors?
A: You can advise us PMS colors or Healong color numbers of our color chart (it needs to ship to you).

12.

Q: Do you accept private names and numbers printed on uniforms? 
A: Yes, it is available. We can make it by Sublimation, Heat Transfer Printing or Applique.

13.

Q: what format of design or logo you need?
A: CDR, AI, EPS, PSD or PDF. High resolution JPG is acceptable as well.

14.

Q: What’s the sample cost? Can be refunded or not?
A: The sample cost is USD$50-100 per piece/set. Sample fee can be refunded if the bulk orders over            USD$3000.

PS: The best way is supply one or two free stock sample for your checking quality and artwork, which you only need to pay for the shipping cost.

15.

Q: Which ink do you use for sublimation printing?
A: We use the ink import from Korea, about $40/L. This ink contains no heavy metals and no restricted substances according to the European regulations.

16.

Q: Can I make some change during the production?
A: You can change if we have just finished paper patterns and print sample. Can’t change if we finished cutting, sublimation printing and sewing which wasting and cost will be incurred. Need to contact your Healong service who you deal with.

17.

Q: Do you have any guarantee about products and delivery?
A: Yes, we have quality and delivery time guarantee.
1) About quality: If the quality problems caused by us, we would like to try our best to reduce the loss of customers, and provide the best solutions, such as giving appropriate compensation or remake the wrong products within 7 working days.
2) About delivery time: If we do not ship out the goods on time and cause you missing your events or competitions, we would like to give you the appropriate compensation.